Return procedures

Customer comfort and satisfaction have always been Armitage’s priorities, and Armitage strives to ensure that each order reaches the customer in the desired and expected conditions. However, customers may encounter issues after purchase, in which case services are provided within the framework of after-sales services. Given the wide range of product groups offered on the Armitage website, all products that must reach the consumer in good physical condition are guaranteed to be authentic and in good physical condition, and are subject to a 7-day return period. Items that are sent as gifts by Armitage with the order and listed on the sales invoice with an amount of zero Rials are not subject to the 7-day replacement guarantee.

Please note:

In the case of a credit purchase (using a discount code or voucher), after the cart is finalized, it is not legally possible to make changes to the shopping cart, or change the invoice amount due to reasons such as canceling the purchase, deleting or changing the product or quantity of the product. If the customer requests any changes, the voucher or discount code will be invalidated and the amount cannot be refunded.

Conditions for returning goods

What are the conditions for using the 7-day return guarantee?

• If the purchased item has a defect or technical problem.
• Any technical defects or issues must be reported to Armitage within 7 days of receiving the goods.
• It is necessary to keep the original carton and box of the products until the end of the 7-day period of use and to strictly avoid throwing them away.
• This service is only available if the item is returned to Armitage in its original carton or box.
• Labeling or writing descriptions, addresses, or anything else on the original carton or box of the product, or tearing or defacing it, will void the return guarantee.
• This service does not include technical and appearance defects (breakages, scratches, etc. on the body of the product and decorative parts) that occur as a result of the user’s improper use of the product.
• Improper use after delivery of the product includes things such as transportation and handling, unusual use, storage, and use that is different from the manufacturer’s recommendations.
• If the purchased item differs in specifications or physical appearance from the website information.
• Any discrepancies must be notified to Armitage’s after-sales service department via phone, email, or in person within 24 hours of receiving the goods.
• If the discrepancy is visible without using the product, such as the color or specifications printed on the body, the product must be in its original condition and unused.
• Product photos are for information and to assist the customer in purchasing, and since there may be some differences in details from the original product, they cannot be used to declare a discrepancy. The criterion for the existence of a discrepancy in product specifications is the technical specifications listed on the website.
• If it is possible to detect a discrepancy without opening the packaging, it is possible to process the customer’s request if the product has not been removed from its original state or original packaging.
• If it is possible to detect a discrepancy only by opening the packaging, it is necessary to keep the original carton and box of the products and strictly avoid throwing them away.
• This service is only available if the item is returned to Armitage in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the original carton or box, or tearing or defacing it, will void the return guarantee.
• If the purchased item has damage or a physical or visual defect.
• Physical damage or defect must be reported to Armitage After-Sales Service via phone, email, or in person within 24 hours of receiving the product.
• It is necessary to keep the original carton and box of the products and strictly avoid throwing them away. This service is only available if the item is returned to Armitage in its original carton or box.
• Labeling or writing descriptions, addresses, or anything else on the original carton or box of the product, or tearing or defacing it, will void the return guarantee.
• If the customer cancels their purchase.

Note: Paragraph 1: Cancellation of purchase and request for return applies to unopened goods. Any tampering, opening of the original packaging, seals, labels, and even vacuum and shrink wrap will void the possibility of return, even if the goods have not been used.

Note on paragraph 2: Since Armitage is an online retail website, the right to return the goods under the terms and conditions belongs solely to the customer or consumer (ordering a product in quantity is contrary to the buyer’s intended use and does not include the right to return).

• If the order has not yet been shipped, the order must be canceled on the site as soon as possible.
• If the customer cancels their purchase after receiving the goods, they must notify the after-sales service unit of their cancellation within 7 days.
• Referring to the “Note in paragraph 1”, in this case, returning the product after approval by the after-sales service expert is only possible if the product is unopened, in its original condition (sealed), unused, and sent with all accessories and items included. Also, if the product was sold with a gift, returning the gift with it is also mandatory.
• Please note that any changes to the initial condition of the product, even the packaging, will void the ability to use this service.
• Also, if the purchase is canceled, the customer will be responsible for shipping the goods.
• If damage has occurred during transportation.
• Damage must be reported to Armitage After-Sales Service within 24 hours of receipt of the goods.
• Due to the safe and standard packaging of all shipments, delivery to any reputable shipping company of the user’s choice and the declaration of the shipment’s bill of lading means that any accident during transportation and delivery is the responsibility of the shipping company, and Armitage will only compensate for the damage if the shipping company confirms the order and in order to facilitate follow-up matters.
• It is necessary to keep the original carton and box of the products and strictly avoid throwing them away. This service is only possible if the product is returned to Armitage in its original carton or box. Labeling or writing descriptions, addresses or anything else on the carton or box of the product, or tearing or defacing it, will eliminate the possibility of using the return guarantee.
• The damaged product and all its accessories and attachments must be sent to Armitage After-Sales Service in the same condition as received by the customer, along with the official shipping company report and invoice.
• If the damage is immediately visible, the customer may refuse to accept the shipment and return it to Armitage for inspection and reshipment.

Attention: After the returned goods are examined by after-sales service experts, if the goods are returned outside the criteria set out on the site and are found to be free of defects, they will be sent to the customer. If the customer refuses to deliver the healthy and free of defects goods, the goods will remain on deposit with Armitage in the after-sales service unit for one month, and upon the expiration of this period, Armitage will not be responsible for the goods and any damage caused to them or their loss.

How to ship the goods?

• Please contact after-sales service support experts before taking any action.
• Please refrain from sending goods without coordinating with Armitage’s after-sales service.
• For shipping, the item must be well packaged in its original box or carton, and accessories and all items must be shipped with the original item.
• Labeling or writing descriptions, addresses, or anything else on the original carton or box, or tearing or defacing it, will void the return guarantee. (If necessary, write your description on the back of the purchase invoice or a separate piece of paper.)
• Send an invoice with the product and write the problem on the back. If sending by Priority Mail, staple the postal receipt to the invoice.
• If the item is a gift and the invoice was not sent with the order at the buyer’s request, print the emailed pro forma invoice or write the order code and your purchase details on a separate piece of paper.
• If you live in other cities, use Pishtaz Post to return the goods. It should be noted that the costs of returning goods other than Pishtaz Post are the responsibility of the customer and the company has no obligation for these costs. However, the Pishtaz Post fee is deposited into the customer’s account upon submission of the postal company’s invoice and receipt based on the postal company’s tariffs and in accordance with the company’s rules and guidelines, after confirming the after-sales service.
• Since payment of the shipping fee is subject to receipt of the postal receipt, to be sure, send the receipt to the stapled invoice and along with the package.
• If you live in Tehran, contact Armitage to arrange for a courier to pick up the goods.
• Avoid writing the address on the original box or carton of the product, and if necessary, place the original box of the product inside another carton and send it.

How will the shipping cost be calculated?

• If a technical defect, physical discrepancy, or apparent damage is confirmed by Armitage’s after-sales service experts, shipping costs are the responsibility of Armitage.
• To deposit postage into the customer’s account, a postal receipt with the postal company’s stamp must be sent to Armitage Company along with the product.
• If the purchase is canceled, or if the defect or discrepancy is not confirmed by Armitage experts, the cost of sending and receiving the goods again will be the responsibility of the customer.

After the goods arrive and are received by after-sales service, what will be the process for handling customer requests?

• Armitage after-sales service experts will review and control the defects reported by the customer. If the defect, discrepancy or damage is confirmed by Armitage experts, the product will be replaced or the customer can replace their product with another model.
• It should be noted that the replacement of the product is subject to the availability of the product in the company’s warehouse. If the product is out of stock during the inspection and during the expert testing and necessary steps for the replacement of the product; Armitage will send another product at the customer’s choice or will deposit the amount of the returned product into the customer’s account. Obviously, if another product is selected, the difference in price between the new product and the returned product (the amount included in the invoice) is calculated and settled before shipping. For a more expensive product, the customer pays the difference, and for a cheaper product, Armitage will deposit the difference into the customer’s account.
• The end of the product inventory or changes in the price of the product during the exchange and return stages do not create any rights for the customer, and Armitage has no obligation to provide the same product or changes in the price of the product, and only accepts the obligation to refund the amount of the product – included in the invoice – to the customer.
• After receiving and accepting the goods by Armitage, depending on the type of product and the problem reported by the customer, testing and final feedback from after-sales service experts will take an average of 48 working hours.
• After-sales service technical experts are required to comply with the standards, guidelines, and procedures issued by the manufacturing companies or authorized representatives of the products and goods presented on the Armitage website for testing products. Therefore, despite the idea that product testing (even for very obvious defects) can be done very quickly, in practice, compliance with testing procedures is time-consuming and in some cases requires coordination with the authorized representatives of that product. For this reason, the time for the expert opinion to be announced for product replacement is set at an average of 48 working hours, but after-sales service will make every effort to increase the speed of testing and expertise and respond to the needs of our valued customers in the shortest possible time.
• Once the condition of the product is determined by the after-sales service unit, if a refund is required, the amount will be deposited into the customer’s account within a maximum of 48 business hours.
• The company’s criteria for action and action are the opinions of Armitage’s technical support and after-sales service experts.

How to inform after-sales service of your request?

Please notify us of your request through one of the following methods:

• Or send your message on the “Contact Us” page by selecting the After-Sales Service topic.
• Or email info@armitagecompany.com with your order tracking number.

Attention: In order to process the request, it is mandatory to mention the order tracking number in any of the above methods.